sawitPrivacy Policy
This page describes what we collect when you use sawit and how we keep that data protected. We at sawit take your privacy seriously. When you open an account, deposit funds, or play games on our platform, we collect personal information necessary to verify your identity, process payments, and comply with local regulations.
Our sawit privacy policy explains what data we gather, how we use it, who may access it, and what rights you have. We store your information securely and share it only with trusted partners who help us operate the platform—payment processors, identity-verification services, and customer-support systems.
If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through the channels listed in your sawit account.
What Data We Collect on sawit
We collect your name, phone number, email address, and date of birth when you open your sawit account. This information is required to create your account and verify your identity before your first withdrawal.
We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction and the amount transferred. When you use bank transfers through mobile banking, local payment, online payment, or e-wallet virtual accounts, we record the transfer details and your bank account information.
We collect transaction history—every deposit, withdrawal, stake, and payout on your sawit account. This data helps us process your requests, investigate disputes, and comply with anti-fraud regulations. We also log your login times, device information, and IP address to monitor account security.
If you contact our support team, we keep records of your communications. This includes emails, chat messages, and any documents you provide to resolve account issues or verify your identity.
Data we collect
- Personal details: name, phone, email, date of birth
- Payment information: transaction records, bank or e-wallet details
- Account activity: login times, device information, IP address
- Transaction history: all deposits, withdrawals, stakes, and payouts
- Support communications: emails, chat logs, and verification documents
How We Use Your Data
We use your personal information to operate your sawit account. Your name and contact details allow us to verify your identity, process your deposits and withdrawals, and communicate with you about your account.
We use your transaction history to calculate your balance, process payouts, and investigate disputes. If you report a missing payout or incorrect stake deduction, we review your transaction records to determine what occurred and resolve the issue fairly.
We use your payment information to process deposits and withdrawals. When you request a withdrawal, we verify that your registered name matches your payment method to prevent fraud and ensure funds reach the correct recipient.
We use your login and device information to protect your account from unauthorized access. If we detect unusual activity—such as login attempts from unfamiliar locations or rapid account changes—we may temporarily restrict your account pending additional verification.
We use your data to comply with local regulations. In jurisdictions where we operate—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—we may be required to verify customer identity and report certain transactions to regulatory authorities. We comply with these obligations using the data you provide.
Third-Party Processors and Data Sharing
We share your data with trusted third parties who help us operate sawit. Payment processors handle your deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfers, these payment providers receive your transaction details to process the transfer.
We use identity-verification services to confirm your name and date of birth match official records. These services may access government databases or third-party verification systems to complete this check.
We use customer-support platforms to manage your inquiries and communications. Our support team accesses your account information to assist you, and these platforms may store your support history.
We do not sell your personal data to advertisers or marketing companies. We do not share your data with unrelated third parties for their own purposes. We share data only with processors necessary to operate sawit and comply with law.
Your Rights and Data Access
You have the right to access your personal data on sawit. Your account dashboard displays your registered name, phone, email, and transaction history. You can review this information at any time.
You have the right to request correction of inaccurate data. If your registered name or contact details are incorrect, contact our support team to update them. We will verify the change and update your account.
You have the right to request deletion of your data, subject to legal and operational constraints. If you close your sawit account, we retain your transaction history for a period required by law to comply with anti-fraud and regulatory obligations. After this period, we may delete your data upon request.
You have the right to object to certain uses of your data. If you do not wish to receive promotional communications from sawit, you can opt out through your account settings or by contacting our support team.
Cookies and Tracking
Our sawit platform uses cookies to remember your login session and preferences. Cookies are small files stored on your device that help us recognize you when you return to the platform. Without cookies, you would need to log in each time you visit.
We use analytics cookies to understand how users interact with sawit. This helps us improve the platform's performance and user experience. These cookies do not identify you personally; they track aggregate usage patterns.
You can disable cookies in your browser settings, but this may affect your ability to use sawit. Some features may not function properly without cookies enabled.
Data Security and Retention
We protect your data using encryption and secure storage practices. Your password is encrypted and never stored in plain text. Your payment information is encrypted during transmission and storage.
We retain your data for as long as your sawit account is active. After you close your account, we retain transaction records and personal information for a period required by law—typically several years—to comply with anti-fraud regulations and respond to disputes.
We implement access controls to ensure only authorized sawit staff can view your data. Our team members access your information only when necessary to assist you or operate the platform.
Changes to This Policy
We may update this privacy policy from time to time. If we make material changes, we will notify you through your registered email address or by displaying a notice on the sawit platform. Your continued use of sawit after such changes constitutes your acceptance of the updated policy.
We at sawit are committed to protecting your personal information and operating transparently about how we collect, use, and store your data. Your privacy is central to how we operate our platform.
Summary
We collect your personal information, payment details, and transaction history to operate your sawit account and comply with local regulations. We use this data to verify your identity, process deposits and withdrawals, investigate disputes, and protect your account from fraud.
We share your data only with trusted third-party processors—payment providers, identity-verification services, and customer-support platforms—who help us operate sawit. We do not sell your data to advertisers or unrelated companies.
You have the right to access, correct, and request deletion of your data, subject to legal requirements. We protect your information using encryption and secure storage. If you have questions about our privacy practices or wish to exercise your rights, contact our support team.